This article from Knowledge@Wharton introduced me to a term that I hadn't heard acronym'd before:
BPO, which stands for
business
process
outsourcing.
”Gartner estimates that the worldwide BPO market was worth $110 billion in 2002 and will grow to $173 billion in 2007, at a 9.5% compounded annual growth rate. Offshore BPO services -- where work is sent to another country -- will grow from $1.3 billion in 2002 to $24.3 billion in 2007 at an 80% CAGR. Offshore BPO will grow to represent 14% of the total BPO market in 2007.”
link and selected quote per tjacobi.com